Maintenance, Servicing & Repairs

Safeguarding your equipment against possible breakdowns or reductions in performance

System Maintenance and Servicing

Protecting your Investment

Regular servicing and maintenance will ensure that your solar PV system is operating correctly and performing to its maximum capacity.
Each system is individually designed according to its location, size and complexity and will therefore require a different level of maintenance, however, we will discuss this with you as part of your project schedule.
SolarCity offer both reactive and preventative maintenance for systems that we have installed and those we haven’t. We have extensive knowledge in solar PV systems and often undertake servicing and repairs on systems installed by other contractors.

Keeping on top of your systems’ performance

Solar PV is a low maintenance technology: little should go wrong with a well-built system. However as with any complex electrical equipment, issues which were not envisaged such as the environment, third party interference or component failure can cause unanticipated problems.
Over time system faults or component issues such as an inverter failure can occur that can cause losses in generation, costing you money in the long-term.
We recommend that you periodically check your equipment, including your inverter for the obvious signs of faults and check your production on a regular basis to ensure you don’t lose out on your valuable income and savings.
However, as with all electrical equipment it is paramount that you follow the safety guidelines set out at installation and do not tamper with any of the equipment. We advise that you have one of our solar electricians undergo a professional service once a year as outlined below. This will help to identify any intermittent faults and uphold any warranties on the equipment you have purchased.

Annual system service

Our recommended annual system service and report – equally beneficial for solar PV and solar thermal technologies:

  1. Visual check of all rails and mountings
  2. Visual check of module condition
  3. Full string test
  4. Visual & physical check of all MC4 connectors
  5. Interrogation of inverter display error codes and logs
  6. Full inverter diagnostic testing and checking of monitoring connectivity
  7. Visual check of all system AC & DC electrics
  8. Inverter & fan dust and clean
  9. Irradiance test and other tests using Seaward diagnostic technology
  10. Full report of system condition & operation provided to system owner

Solar PV System Repairs

In the event of an inverter failure, system fault or lost generation, SolarCity offer a call out service for fault investigation and repairs. This service is available for both SolarCity customers and third party installations:

  1. Replace generation meter

  2. Replace AC or DC isolator

  3. Re-set tripped MCB

  4. Replace faulty or undersized MCB

  5. Re-connect monitoring hardware to Wi-Fi or Bluetooth

  6. Inverter swap (inverter replaced under manufacturer’s warranty)

  7. Optimiser swap (optimiser replaced under manufacturer’s warranty)

Solar PV System upgrades

There are a number of options for those looking to improve their current solar PV system, add further features or simply overcome an issue such as soiling or damage caused by pests.

  1. Supply, fit and set-up remote monitoring technology

  2. Supply, fit and set-up Solar-edge optimised inverter system

  3. Supply and fit smart immersion switch

  4. Supply and fit stainless steel pest exclusion mesh

  5. Upgrade to compliant mountings and cables

  6. Remove solar PV array including all mountings and cables

  7. Re-instate solar PV array using existing mountings and cables

  8. Supply and fit consumer unit

  9. Supply and fit RCBO consumer unit